Image
THE OLD-NEW WAY OF DOING BUSINESS IN RUSSIA
by David Zenian
A "serious" business meeting in post-communist Russia still involves a toast here and a shot of vodka there, but Western ideas are beginning to make inroads into an old culture where the term market-economy was nothing more than another capitalist concept.
"People are demanding the best in products and services. I can no longer say take it or leave it because we have competition now, and if the customer is not happy, he will go someplace else," said Artur Bagryan who operates the only Armenian-owned Volkswagen car dealership in Moscow.